Statement of Policy

Resorts World Manila (“RWM”) fully respects, values, and protects data privacy rights, and ensures that all personal data collected from employees, guests, patrons, suppliers and partners, are processed in accordance with the general principles of transparency, legitimate purpose, and proportionality.

Privacy Notice

By applying for Resorts World Manila membership and/or availing of Resorts World Manila services, you acknowledge and affirm that the owner and operator of Resorts World Manila, including its parent company, affiliates, subsidiaries, and related companies, as well as their respective officers, directors, shareholders, employees, agents, and other parties with which they do business (hereinafter collectively referred to as the “Company”), may use and process your Personal Information as defined by law, including those that may be sensitive or confidential, as disclosed by you in any activity related to the Company, including registration, participation, and enjoyment of any event, program, privilege, benefit or promotion conducted by the Company. Use and processing of Personal Information also includes collecting, recording, listing, systematization, accumulation, storage, updating, extraction, transfer, anonymization, blocking, deletion, destruction, whether through electronic means or otherwise.

Should you have data privacy concerns relevant to RWM or if you wish to request for:

  1. a copy of your personal information in our records; or
  2. correction and/or updating of such personal information, please fill out the form below and we will respond as soon as possible.

You may also send your data privacy concern to our Data Protection Officer at dpo@rwmanila.com.

Use of Information

Certain non-personal information is recorded by the standard operation of Resorts World’s Internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience.

Various registration forms and surveys at the Site may request that you give us contact information (such as your name, mailing and/or e-mail address) demographic information (such as your age and gender) and profile data (such as your preferences in entertainment). Information submitted at the time of registration or submission may be used for marketing and promotional purposes by Resorts World and its subsidiaries, and may be shared with our promotional partners. Personally identifiable information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our companies and what we're doing. If you wish to no longer receive our newsletter or promotional emails, you may opt-out by clicking the unsubscribe link provided in every email we send to you.

Please note that children (persons under the age of 18 years) are not eligible to use our services unsupervised and we ask that children do not submit any information to us. If you are under the age of 18 years, you can use the Site only in conjunction with and under the supervision of your parent or legal guardian.

If the law so permits, Resorts World may disclose user information in special cases when we have reasons to believe that disclosing this information is necessary to identify, contact or bring legal action against someone/ any organisation who/ that may be causing injury to or interference (either intentionally or unintentionally) with Resorts World's rights or property, other Resorts World Site users, or anyone else that could be harmed by such activities.

Unless otherwise provided herein, any other communications or materials you do transmit to the Site by electronic mail or otherwise will be treated as non-confidential and non-proprietary. Anything you transmit or post may be used by Resorts World or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Resorts World is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing of products/ services using such information.

Security

Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Resorts World cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Use of Cookies and IP Addresses

Cookies are pieces of information that a website transfers to an individual's computer hard drive for record keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on the Site, and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent. (Note: you will need to consult the help area of your browser application for instructions.) If you choose to disable your cookies setting or refuse to accept a cookie, some parts of Resorts World's sites will not function properly or may be considerably slower.

An IP address is a number that is automatically assigned to your computer by your Internet provider whenever you're surfing the Web. When you request pages from Resorts World, our servers log your IP address. Resorts World collects IP addresses for the purposes of system administration, to report aggregate information to our advertisers, and to audit the use of our Site. We do not link IP addresses to anything personally identifiable, which means that your session will be logged, but you are anonymous to us. We may use your IP addresses in cooperation with your Internet provider to identify you if we feel it is necessary to enforce compliance with the law and our Terms and Conditions or to protect our service, sites, customers, or others.

Information Tracking and Usage

Resorts World Manila tracks and gathers information on this website that helps us to identify our visitors’ needs related to our website and our services. Resorts World Manila is the sole owner of the information tracked and gathered on this website. We will never share, sell, or rent this information unless explicitly stated in this policy or ordered by a court of law.

Registration

On some pages of our website or mobile app may have the option to register for various Resorts World Manila services – e.g. newsletter, downloads, registration forms, surveys – using data capture forms. These forms require the user’s name, email address, country, as well as other information that help us provide the requested service. The user may choose to provide additional non-mandatory information that enables us to provide a more personalized service.

Newsletter

When subscribing to our newsletter a visitor needs to provide the following mandatory information: Salutation, First Name, Last Name, Email Address, Mobile Number, Government ID, Gender, Date of Birth, Place of Issue and Country.

Other Types of Information Gathering

Occasionally our website gathers visitors’ data via marketing activities such as events, surveys etc. Participation in these activities happens on a voluntary basis, which allows the visitor to decide whether to disclose any personal data. Such data may include contact information (e.g. name, email, phone number), demographic information (e.g. date of birth) or others. The data will be used to provide the visitor with the service requested. Data gathered via surveys will be used for improving our website and services.

Unsubscribe

Users who wish to no longer receive our newsletter or promotional emails may opt-out by clicking the unsubscribe link provided in every email we send to you.

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