Frequently Asked Questions

General
  • What is Resorts World Manila?

  • Resorts World Manila is Manila’s first integrated tourist destination. We bring together the most luxurious facilities where guests can relax, shop, dine, enjoy, and play.

  • Where is Resorts World Manila?

  • We are located right across NAIA Terminal 3, at the Newport Boulevard, Newport City, Pasay.

  • How do I get there?

  • You can choose from a number of routes we have provided here.

  • What are my career opportunities in RWM?

  • We are constantly seeking talented people who have the passion for excellence, as well as an open mind for continuous improvement.

    Browse through our career opportunities and find out if you have what it takes to fill the post. We can’t wait to have you aboard.

  • How do I apply?

  • Applicants may email their resume directly to one of the following addresses:

    careers (at) rwmanila.com

    Alternatively, we also accept walk-in applicants, Monday to Friday, from 8:00 a.m. to 11:00 a.m., at the Career Hub located at the ground floor of NECC Building, 100 Andrews Ave., Newport City, Pasay, Metro Manila. Bring your resume, portfolio (if applicable), and a valid ID. Come in corporate attire.

  • I have some concerns. Who can I contact?

  • You may forward your concerns to (+63 2) 836-6333 or to any of our contact details. Talk to us. We'd love to hear from you.

Membership
  • How do I become a member?

  • Membership is free. You may sign up for membership online or visit any Membership Counter at Resorts World Manila:

    1. Main gaming area, G/F near the table games
    2. Main gaming area, G/F near the slots
    3. Prosperity Court, 2nd floor

    For customers below 21 years old, they may sign up for a Fun Family card at the Newport Mall Membership Counter.

    Membership requirements:

    1. You must be at least 21 years old to apply for the classic card. Customers 7- 20 years old may apply for the Family Fun card.
    2. Sign up at the Membership Counter and present any government-issued ID. Minors need only present their school ID.
  • What valid IDs can I present to claim my card?

  • 1. Passport
    2. Current Driver's License
    3. Permit to Carry Firearms
    4. New Social Security System card (SSS)
    5. Government Service Insurance System (GSIS) eCard
    6. Professional Regulation Commission (PRC) ID
    7. New Tax Identification Number (TIN)
    8. Postal ID
    9. National Statistics Office (NSO) Authenticated Birth Certificate
    10. NSO authenticated Marriage Ceritificate
    11. Original and Unexpired National Bureau of Investigation (NBI) Clearance (1 yr validity from date of issuance)
    12. Police Clearance
    13. Digitized Voter's ID
    14. Philhealth Card
    15. Office of Senior Citizen's Affairs (OSCA) / Senior Citizen's Card
    16. ACR Identity Card ( I-Card)
    17. Consular ID
    18. Barangay Certification
    19. Philippine Overseas Employment Association (POEA)
    20. Overseas Worker's Welfare Administration (OWWA)
    21. OFW ID 22. Seaman's book
    23. Government Office ID (e.g. Armed Forces of the Philippines, Home Development Mutual Fund (HMDF) ID
    24. Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
    25. Department of Social Welfare and Development 26. PRA Special Resident Retiree Visa (SRRV) ID
    27. Student ID
    28. Other Valid IDs issued by the Government and its instrumentalities.

  • What's in it for me?

  • You not only become part of an elite club of gaming enthusiasts, because upon membership, you get instant perks. Enjoy freebies, discounts, and privileges at participating outlets. More info here.

     

  • I'm an Emerald Card holder. How do I get upgraded to Silver, Gold, or Platinum?

  • Platinum Card Membership is by invitation only. The Management will inform you of upgrades/downgrades (if any). Such decisions will be based on factors including, but not limited to, average bet, hours of play and total turnover.

  • Where is the Membership Counter?

  • RWM Membership Counters are located at the following areas:

    • Ground floor, Casino: One in the table gaming area and another in the slot gaming area.
    • 2nd floor, Newport Mall: One near The Plaza and another in Prosperity Court.
  • I lost my membership card. What should I do?

  • Don't worry if you lost your card. All you have to do is visit the Membership Counter, present a valid ID, and request for a new membership card. Classic and Silver cardholders will be charged a minimal card replacement fee, while Gold and Platinum cardholders can get theirs for free.

Facilities
  • Do you have 3D movie screenings?

  • Yes, at Cinema 3.

  • What is Ultra 1 Cinema?

  • Ultra 1 features fully-reclining Lazy Boy seats, and unlimited popcorn and drinks delivered by personal butlers at your request.

  • Entertainment options?

  • Go movie-hopping at our newly-opened Newport Cinemas. You can also catch live acrobatic performances and musical acts happening throughout the day, seven days a week at Bar 360 and the Prosperity Court. Read more here.

  • What do you have for gamers?

  • Resorts World Manila has the country’s biggest and most luxurious casino, with three floors of table games and slot machines.

  • Where can I eat at Resorts World Manila?

  • Gourmets and those of you looking for something different can check out our lineup of world-class restaurants.

  • I'm planning to catch some R&R. What do you have for me?

  • You can choose from among our range of affordable accommodations to the most luxuriously indulgent lodgings. Read about RWM hotels here.

  • I feel like shopping. Where do I go?

  • You can explore our grand retail paradise at the Newport Mall.